Terms & Conditions

We encourage you to read the Terms & Conditions of our car rental company, before you proceed to your booking.

Drivers age must be minimum:

  • 24-25years old to hire cars of A-B Group size:1.0L-1.1L-1.15L
  • 26years old to hire cars of C-D-E Group size:1.2L-1.3L-1.4L
  • 27years old to rent cars of  -E1 Group size:1.5L-1.6L.
  • 28years to drive Jeeps Jimny-Duster-CHR-Qashqai-Vivaro-L200-Cabrio Astra-Outlander-1.8L-2.0L-2.4L and for all SUV F-F1 cars or jeeps of our fleet.

The driver has to hold a valid driver’s license for at least 24 months=2 years of experience.

in order to cover an accident caused to the vehicle, read more about our Insurance Policy
WHEN THE DRIVER IS YOUNGER THAN 24YEARS OLD,cannot receive a car from our agency.THERE IS DAMAGE RISK -EXCESS-ACCORDING TO CAR  TYPE STARTING FROM 400EURO for A young driver 24years old who can drive cars of A – mini-or- B-Economy/Compact category only. Any other car category can be supplied with special agreement with us and excess minimum 400€ (24years drivers) OR MORE FOR LARGER CARS.

The reservation is completed when you receive a receipt email confirming the car type you booked, the car hire rate, the place of pick up and all pick up details you have written correct and filled in the reservation form of  Athenscars, together with a Reference Reservation NUMBER. If you do not receive such an email, please contact us (info@athenscars.gr).

Reservation validation: A reservation is valid when the customer keeps the original information of the booking-When the customer arrives in a different Airport than the airport he booked the car-because of changed flight and airport-then the booking is automatically not valid for us-We do this because of often NO SHOW. In order the customer has a valid booking- must reserve again a car from us with the information of the new airport, if there will be a car available at this new airport.

Double booking: If you are making a second booking-for the same dates-including the same information and name of driver, we may understand you booked again changing the car type-or-making mistake. We automatically cancel the first booking you made in past as the second New one is replacing it.

If you are making a second booking with the same information and the same dates-we recommend you write the name of the driver of the second booking-eventhough the email address remains the same in both bookings-we will see the driver’s name is different and we will understand you wish to book 2 cars for 2 different drivers.

The offers we advertise are current offers. If you are not sure of exact dates of you holiday, you may choose an offer to reserve the car and specify/change the exact dates and time some days before arriving. This way, you make sure the offer will remain low, as you found it online.

Client may cancel the Reservation of car rental without extra charge DUE TO COVID-19. Cancelling the last day when you will be already in Crete with no health Covid-19 problems- is charged 15% cancellation fee of total amount. If a customer cancels 2 or more days before arriving in Crete or last minute, DUE TO COVID-19 , there is no cancellation fee. If Athenscars finds there is no car available the day you arrive (because of system failure-or-car accident), we will inform you about the matter and will free upgrade to a better car.

For customers who reserve cars the last day or last minute, it is good to email us asking a confirmation. It is not our Policy to cancel a reservation (we never do this) but may find it necessary when there is going to be low availability of a specific make of car at the place of pick up(you will be informed very quick about any change). We do provide large availability in Heraklion prefecture-airport and Chania area-airport.

A reservation is completed and a car is booked in two ways:

  • a. No Deposit of money (payment on car pick up-when we meet) or
  • b. The client can reserve a car by using a credit card or by transferring an amount of money with IBAN account. The rest amount of money can be paid either in cash or Credit/debit/cash card (Visa, Mastercard, American Express), with an extra surcharge that is sometimes up to 3%-5% depending to the credit card type.

A. The car hire provider will deliver the vehicle with an exact amount of fuel. The return of the car must be with the same tank amount .

B. If you have chosen the Full tank service and paid for a Full tank-the return of the car can be with empty tank.In this case, email us to ask for full tank in your car. If you do not email, we will deliver the car with minimum 1/4 amount of fuel.

If your flight arrives late night hours because of scheduled arrival time or delayed flight arrival, we will be there to wait for you in the arrivals area or in our office.There is an extra charge ( 20) for the airport /port pick up 22.15-07.00.

Any damage or destroy of the interior of our car  is not covered from any Insurance. The customer has to keep the interior of the car clean and safe, as when he collected it.

These are provided to all customers upon request. We want you to notify us of your child/baby age and weight, in order to place the correct seat in the vehicle.

A reservation is valid when a customer reserves a car and gives all necessary information to become a vaild member of athenscars.gr website. It is guaranteed that personal information is not given to third party but are kept , such as address-tel.number and email. If this information is not supplied the reservation will not be valid.

AthensCars is delivering cars to hotels within city limits without extra costs. City limits is considered a hotel located close to Heraklion or Chania city. Any distance exceeding 15km from the mentioned city centers, is charged of extra, due to the distance and is not referred in the final cost as Crete has many far places. You can email info@athenscars.gr and ask if any extra cost may apply before you book a car. Pick up of a car in Heraklion city is free of charge, Pick up of a car in Chania city costs +10euro extra.

A reservation can be cancelled due to the time needed (minimum 24hours) to consider a reservation valid, this happens when the reservation arrives to us. To avoid a misunderstanding, we kindly ask you to phone us and ask if your reservation is valid, (tel. +30-6936-790870). THERE MAY BE A SYSTEM FAILURE THE TIME YOU RESERVE A CAR, FOR THIS SPECIFIC REASON WE REPLY VERY FAST. When a reservation is cancelled from our team, we propose alternative cars of possible cars of the same size.

All cars can be available for one way Rentals. Usual one-way rentals are Chania-Heraklion and opposite with a 30euro extra cost for rentals minimum 3 days of duration.

If you request to hire a car for ONLY 1-2days – we charge one way fee of 50 € for Chania-Heraklion and opposite, regardless pick up location-Port-City-Airport and return to the other city. Distance between Chania city and Heraklion city=135km, Chania airport to Heraklion airport=151km-the distance is long and we charge this cost for this reason.

A pick up of car in Heraklion airport/port and return to a hotel within the same city and opposite, is free of charge. This is not considered as one way.

A pick up of car from Chania airport to return to Chania Souda/city (new) port is free of charge.

For any other direction, a pick up of car is extra charged. Please, ask for the cost via email: info@athenscars.gr

*Athenscars is not allowing one way rentals from/to Sitia airport/port/city or to Rethymnon port/city from any of Crete’s other pick up places we service, unless the car hire period exceeds the 7 days duration-email us to ask your oneway rental cost.

AthensCars delivers cars to ports. There must be an arrangement for this and you must arrive with a ferry from another island or port, as times/hours most ferries arrive from Athens port early morning hours. It is necessary to provide the ferry’s name or the shipping company you booked with and a MOBILE tel.number of yours. We do not accept “meeting at the port” without arriving with a ferry, if you stay in a hotel of the city-it is better to order the car delivered there – if the AirBnB is close to the port-write in remarks -MEETING-Port pick up.

When you hire a car and booked to return to Heraklion port-eg pick up Chania or Heraklion airport or hotel and return to Heraklion/Chania port- we will arrange a meeting with you. If you happen to return the car earlier, call us in +306936790870 – we may advice to return inside the private Port parking and pay the entrance parking cost=3euro.

If you have not received an email confirmation in your mailbox, please check your spam email folder.
 
If you reserved a car and the reservation did not come to your email address, please email us and we will send it by forwarding this email reservation to you.
 

I wish to RESERVE a SECOND CAR: If you wish to Reserve a second vehicle (for friends or family members), do not reserve a car with the same information as your first reservation. Write the name of the driver of the second vehicle. This way we will know you did not reserve twice by mistake.

If you book a vehicle, for, say, 4 days and decide to extend it, we will charge it with the same daily rate as for a 4 days booking IF the car is available. 

Important: we require your flight information, it will also help us determine if your flight is late. You will have to provide the correct flight information to us. An airport pick up is easy. We will wait for you in the arrivals area, holding a sign with your name on. If you don’t know the flight number you arrive, we prefer you can add TBA (to-be-advised). This means you will have to confirm it, at least before you arrive. If you will not confirm the flight, we will be not able to wait for you in the airport arrivals! This is your responsibility. Any No-Show from both sides depends on the flight number.

Athenscars is not allowing shipping the car to another Greek island. Generally, you are not allowed to ferry the car without the written authorization of Athenscars agency. We recommend you reserve cars from local agencies in other islands than pay ferry ticket to ship the car from Crete and back. It costs much more this way than hire a car and be covered in all cases the vehicle breaks down or in any case of collision accident. If a customer ships the car without our written authorization, he/she takes the risk of all damage costs and repairs/transfer back to Crete.

The customer has to show a valid Driver’s licence, at least 24months old=2 years of experience. The European Union requires International driver’s licence from non EU countries, you can email us to ask if your licence is accepted in Greece, info@athenscars.gr

There are some governments that have signed an agreement with European Union and the licence of their citizens is accepted in Europe, like Israel-UK-Ireland-Russia-Australia-New Zealend etc.

IT IS THE CUSTOMER’S RESPONSIBILITY TO READ AND UNDERSTAND THE TERMS OF SERVICE WE PROVIDE, ANY RESERVATION BOOKED FROM A CUSTOMER WHO DOES NOT HOLD THE AGE LIMIT AND IS CAUSING DAMAGE RISK, IS NOT THE RESPONSIBILITY OF ATHENSCARS S.A. DRIVERS BELOW THE AGE OF 25 HAVE TO READ CAREFULLY THE INSURANCE AGE LIMIT TERMS AND UNDERSTAND THEIR AGE CAN not DRIVE SPECIFIC MAKES AND ENGINE SIZE CARS.

OUR RESERVATIONS DEPARTMENT OPERATES FROM 08.00h – 22.00h EVERY DAY +2 GMT .