Health & safety measures

Update on health and safety practices and changes to our website’s cancellation policy due to the coronavirus pandemic (COVID-19)

In the 45 years of operation of our company, our priority is the safety of our customers and partners.

We would like to inform you that the management of our company has prepared a Crisis Management Plan to limit the spread of coronavirus and to protect our staff, our partners and our customers. More specifically, we proceed with the following measures Covid-19:

Issuance of prevention and protection guidelines (based on the World Health Organization and the Greek Ministry of Health against Covid-19)

– Provision of consumables (antibacterial hand sanitizers, masks, disposable gloves, etc.)
– Infection of indoor and outdoor cars
– Internal and external cleaning of the car after each receipt – delivery
– Change of cancellation policy (see below)

Realizing that we are experiencing a period of intense uncertainty, do not hesitate to contact us for any questions you may have.


Change of cancellation policy

We have customized the cancellation policy to offer you more flexible options in your reservations: Now you can make your reservation at our customized price and cancel for free 2 days before your arrival, if the reason is Covid-19 or any other HEALTH PROBLEM MAY OCCUR.

Our commitment to cleanliness:

Associate Health, Safety and Knowledge: Rent Car Crete partners – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we support them:


Hand hygiene: Proper and frequent hand washing is vital in combating the spread of viruses. In our daily meetings, our teams remind us that cleanliness begins with this simple act. It is important for their health and our customers.

Ongoing training: In addition to training on cleaning and hygiene protocols, Rent Car Crete partners and our staff also complete improved COVID-19 awareness training.

Safe driving in Crete

Real-time information

AthensCars’ corporate and regional teams are on standby 24/7 to support Car Rental and coordinate with local and regional authorities.

Cleaning products and protocols

AthensCars Crete uses products and cleaning protocols that are effective against viruses, such as:

Car showroom: Our company uses cleaning and disinfection protocols to clean the showrooms of our cars after delivery by our customers and before the next customer arrives, paying special attention to high-touch items.
Car exterior: The company has increased the frequency of cleaning and disinfection outside the car, even on the keys, with an emphasis on the doors where there are handles and wherever the customer comes in contact with the car.
Behind the scenes: In areas where partners work “behind the scenes”, the company increases the frequency of cleaning and focuses on high-touch areas such as subsidiaries, locker rooms, washing machines and staff offices.


In addition, AthensCars Crete set up a Cleaning Council to focus on developing the next level of global cleaning standards and behaviors. The Council includes both internal and external experts in the areas of cleanliness, conscious well-being, infectious diseases and hygiene.

what to watch out for

Do not come into contact with other people

Keep your distance

Avoid touching eyes, nose and mouth

Feel Safe with Rent Car Crete

Make your reservation and create memories with people you love!

Help and Support

Do you need more information?

Do not hesitate to contact us for anything. We are at your disposal 24/7.